Shipping Policy

Processing Time

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.

Shipping Time

• Cairo & Giza: 1–3 business days

• Other Governorates: 2–5 business days

Delivery times may vary during sales periods or due to courier delays beyond our control.

Shipping Fees

• Shipping fees are calculated at checkout based on your location.

• Free Shipping is available on orders over [2000] EGP.

Cash on Delivery (COD)

• Cash on Delivery is available in selected areas.

• Please ensure your phone number and address are correct to avoid delivery issues.

Order Tracking

Once your order is shipped, our team or courier will contact you to confirm delivery.

We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

Return & Exchange Eligibility

• Requests must be made within 14 days of receiving your order.

• Items must be unused, unwashed, and in original condition with tags attached.

• Proof of purchase (order number or invoice) is required.

Non-Returnable Items

• Items damaged due to misuse

• Items without original tags

• Clearance or sale items (unless defective)

Exchange Policy

• Exchanges are available for size or color only, subject to availability.

• Exchange shipping fees may apply.

Return Process

1. Contact our customer support via email.

2. Share your order number and reason for return.

3. Our team will guide you through the pickup or drop-off process.

Refunds

• Refunds are issued after inspection of the returned item.

• For COD orders, refunds may be issued via bank transfer or Instapay.

• Shipping fees are non-refundable unless the item is defective or incorrect.

Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and we will resolve the issue immediately.

For any questions, feel free to contact our support team. We’re always happy to help!